Geoff Trickey, managing director at Psychological Consultancy, offers a psychometric analysis of personality in the public sector.

Kush Parikh, president of PayByPhone, looks at the importance of mobile digital services.

Malcolm Johnson of London law firm BL Claims Solicitors, part of Blake Morgan, examines the key points of the Care Act. 

Councils aren't short of challenges at the moment, but rising to the digital challenge is an opportunity they can't afford to ignore, both to make financial savings and to stay relevant in a digital age, says PwC's Jonathan House.

Emma Cornwall, managing consultant at Hay Group, on cutting through the complexity of leadership in local government.

Emma Waters, customer service solutions lead at Arvato UK, discusses how councils can implement more sophisticated online services in order to free up much-needed resources.

The Care Act represents the biggest change to social care and support in more than 60 years. As the first wave of changes comes into force, are councils ready to deliver the act's sweeping reforms?

Reaction to the 2015 Budget from across local government and beyond. 

David Moody, vice-president and global practice leader, government and public sector at Verint looks back on his predictions for public sector customer service in 2014.

Town halls are owed £4.5bn in unpaid council tax and business rates. Yet even with budgets under intense pressure, millions are still being written off. Can a more intelligence-led approach help local authorities recover more vital revenue - and avoid wasted effort?

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